# THE HUB SUNBURY MEMBERSHIP & SERVICES AGREEMENT
By joining, purchasing, booking or using a service at The Hub Sunbury, you agree to these Terms & Conditions and the Member House Rules.
This Agreement applies to all services you use at The Hub Sunbury, now or in the future. You only need to accept this Agreement once. If you later change your membership or use an additional service, this Agreement continues to apply.
## 1. MEMBERSHIP AND USE
Membership gives you a personal, limited right to use the Hub services and workspace made available to you.
The Hub Sunbury Pty Ltd retains management and control of the premises, common areas, access, security and services.
This Agreement does not create a lease, tenancy, sublease or proprietary interest in the premises.
You must use The Hub and its services only for lawful business purposes and comply with these Terms & Conditions and the Member House Rules.
## 2. FEES AND PAYMENT
Fees for memberships, services and bookings are those displayed or confirmed through The Hub Sunbury's nominated membership, booking or payment system at the time the service is purchased or booked.
All fees are exclusive of GST unless stated otherwise.
Recurring membership fees are payable monthly in advance through The Hub's nominated payment system.
Casual Hot Desk, Private Client Meeting Room and Boardroom bookings are payable at booking unless otherwise agreed.
You authorise The Hub and its payment provider to process amounts properly due using your nominated payment method.
The Hub may suspend access or services if amounts remain unpaid.
## 3. ACCESS AND SECURITY
Members are permitted access to The Hub Sunbury between 6:00 am and 9:00 pm, subject to their membership or booking arrangements.
Access to the premises is controlled by electronic security systems, including swipe fobs and electronic keypads.
Access devices and security codes are issued for authorised use only and must not be shared, copied or transferred to another person without Management's approval.
Lost or stolen access fobs must be reported to Hub Management immediately so access can be deactivated. Members are responsible for the reasonable replacement cost of lost, stolen or damaged fobs, excluding fair wear and tear.
All access devices must be returned when membership ends. Unreturned devices may incur reasonable replacement costs.
Security cameras are installed at The Hub Sunbury for the safety and security of members, visitors and the premises. CCTV footage may be recorded and reviewed for legitimate security, safety and incident investigation purposes, in accordance with applicable privacy and surveillance laws.
The premises are monitored by a security service outside normal operating hours. Members must follow all security procedures, including ensuring doors are securely closed and locked when entering or leaving the premises.
Members must not interfere with security cameras, alarms, electronic access systems or other security equipment.
Members are responsible for ensuring their guests and visitors comply with these security requirements.
## 4. BOOKINGS
Hot desks, the Private Client Meeting Room and Boardroom are subject to availability and must be booked through The Hub's nominated booking system where required.
Bookings apply only to the date, time, duration and service booked.
## 5. DAMAGE AND CLEANING
You are responsible for loss or damage caused by you or your employees, contractors, guests or visitors, excluding fair wear and tear.
The Hub may recover reasonable repair, replacement, additional cleaning or remediation costs.
All areas must be left clean, tidy and ready for the next user.
Private Office Members are responsible for maintaining their allocated office in a clean, tidy, hygienic and presentable condition throughout their membership.
Members must regularly remove rubbish, wipe down desks and surfaces, clean internal windows and keep floors free from excessive dirt, debris and clutter.
The Hub will provide basic cleaning products, including cleaning spray, window cleaner and cloths, together with access to a hand vacuum for members to clean their offices.
Members may alternatively leave their office doors open overnight to allow The Hub's Roomba to vacuum their floors. This is optional, and members must secure valuables and confidential documents before leaving their office open.
Members who choose to keep their offices locked overnight remain responsible for vacuuming their own floors.
Where an office is not maintained to a reasonable standard, Hub Management may notify the Member in writing and require the issue to be rectified within a reasonable timeframe.
If the Member fails to rectify the issue, The Hub may arrange necessary cleaning and recover reasonable, evidenced additional cleaning costs from the Member, subject to applicable law. Immediate action may be taken where reasonably necessary to address a health or safety risk.
Members must return their office at the end of their membership in a clean and tidy condition, allowing for fair wear and tear.
## 6. INTERNET AND SHARED FACILITIES
Wi-Fi and shared facilities are provided for normal business use.
You must not use The Hub's internet or technology for unlawful, offensive, harmful or security-compromising activities.
Furniture, equipment, fixtures and other property supplied by The Hub remain the property of The Hub.
## 7. SAFETY
You must follow emergency, evacuation, workplace safety and reasonable site instructions and promptly report hazards, incidents, damage or maintenance concerns.
## 8. INSURANCE AND RESPONSIBILITY
The Hub maintains insurance appropriate to its operations.
Each Member is responsible for maintaining insurance appropriate to their own business activities, including public liability and professional indemnity insurance where applicable.
Members are responsible for their own personal and business property, including furniture, equipment, documents, stock, valuables and other contents brought onto the premises.
Members are responsible for arranging their own contents insurance where they consider it necessary. The Hub Sunbury's insurance does not provide contents cover for Members' property.
Members must take reasonable precautions to protect their belongings, including keeping private offices locked whenever unattended and securing valuables and confidential documents.
Members who choose to leave their office doors open overnight for Roomba cleaning remain responsible for securing their property.
To the extent permitted by law, The Hub is not responsible for indirect or consequential loss, loss of profits, business interruption, loss of data, or loss, theft or damage to Member property, except where liability cannot lawfully be excluded.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
## 9. INDEPENDENT BUSINESSES
Members operate independently from The Hub.
Nothing in this Agreement creates an employment, agency, partnership or joint venture relationship.
The Hub is not responsible for services, advice, acts or omissions of a Member or their business.
To the extent permitted by law, Members are responsible for claims, loss or damage arising from their business activities or caused by their employees, contractors, guests or visitors.
## 10. PRIVACY AND CONFIDENTIALITY
Members must respect confidential information belonging to The Hub and other users of the premises.
The Hub may collect and use personal information reasonably required to administer memberships, bookings, payments, security and communications in accordance with applicable privacy law.
## 11. MEMBERSHIP CHANGES, SUSPENSION AND TERMINATION
The Hub may suspend access or terminate membership for serious or repeated breaches, unlawful conduct, non-payment, safety or security risks, or conduct that materially interferes with other users.
Ending a membership does not remove liability for amounts already due, damage caused or obligations that continue after termination.
## 12. TRANSFER AND SHARING
Memberships, workspaces, bookings and Professional Business Address rights cannot be assigned, transferred, resold, sublicensed or shared without The Hub's prior written consent.
## 13. CASUAL HOT DESK
Casual Hot Desk use is subject to availability and does not create an ongoing membership.
Meeting rooms and the Boardroom are booked separately.
## 14. HOT DESK MEMBERSHIPS
The 1 Day Membership provides 1 coworking day per week.
The 3 Day Membership provides 3 coworking days per week.
The Unlimited Membership provides access in accordance with The Hub's current membership inclusions.
Shared Hot Desk Memberships do not provide a permanently reserved desk.
Unused days under the 1 Day and 3 Day Memberships do not roll over.
Memberships are personal and cannot be shared.
## 15. PRIVATE OFFICE MEMBERSHIP
Private Office Memberships have a 12 month minimum term.
Fees are payable monthly in advance by automated payment.
The Member commits to the full 12 month minimum term. Ceasing to use or vacating the office before the end of the minimum term does not by itself end the obligation to pay membership fees for the remainder of the minimum term, unless The Hub agrees otherwise in writing or applicable law requires otherwise.
After the initial 12 month term, the membership continues month to month and may be ended by giving at least 30 days' written notice.
The workspace must not be transferred, shared, sublicensed or made available to another business without The Hub's written approval.
The Hub retains management and control of the premises. Where reasonably necessary for the operation, safety or management of The Hub, The Hub may relocate a Private Office Member to a reasonably comparable workspace.
Private Office Members are responsible for the cleaning, security and contents of their allocated office in accordance with Sections 3, 5 and 8 of this Agreement.
Private Office Members may use or book other Hub services under this same Agreement without entering into another agreement.
## 16. PROFESSIONAL BUSINESS ADDRESS
The Professional Business Address service permits approved use of The Hub Sunbury address as a professional business address only.
Members must not use, advertise or register The Hub Sunbury address as their business address without prior written approval from Hub Management.
Address use is available to Members with an active Professional Business Address subscription or where expressly included in their membership agreement.
No mail receipt, collection, handling or forwarding is included.
The address must not be used as a postal or mailing address.
This service does not provide a desk, office, meeting room, Boardroom, reception service or right to occupy the premises.
You must not represent that you own, lease or exclusively occupy The Hub premises.
You are responsible for confirming that the address may lawfully be used for your intended business registrations, licences, directories or regulatory purposes.
Permission to use the address does not guarantee eligibility for a Google Business Profile. Members are responsible for complying with Google's eligibility requirements.
When the service or permission to use the address ends, you must promptly remove The Hub Sunbury address from business registrations, regulatory records where applicable, websites, Google listings, directories, stationery, advertising and marketing.
## 17. PRIVATE CLIENT MEETING ROOM
Payment is required at booking.
Cancellation or rescheduling must be made at least 24 hours before the booking start time.
Cancellations made within 24 hours and no-shows are non-refundable.
Members who have already accepted this Agreement may book the room later without entering into another agreement.
## 18. BOARDROOM
Payment is required at booking.
Cancellation or rescheduling must be made at least 24 hours before the booking start time.
Cancellations made within 24 hours and no-shows are non-refundable.
Members who have already accepted this Agreement may book the Boardroom later without entering into another agreement.
## 19. MEMBER HOUSE RULES
**Respect:** Treat everyone with courtesy and professionalism. Harassment, discrimination, bullying or disruptive behaviour will not be tolerated.
**Noise:** Be mindful of noise in shared areas. Use headphones where appropriate. Phone calls should be taken in the soundproof phone box, a private office or meeting room where possible.
**Clean Up:** Leave desks, meeting rooms, the Boardroom and common areas clean and tidy. Wipe down tables, rinse and put away cups and glasses, wash dishes and dispose of rubbish appropriately.
**Private Office Cleaning:** Private Office Members are responsible for cleaning their own offices, including desks, surfaces, internal windows and floors. Cleaning products and a hand vacuum are provided. Members may leave their office doors open overnight for Roomba vacuuming, provided valuables and confidential documents are secured. Management will address offices that are not maintained to a reasonable standard.
**Security:** Do not share keys, fobs, access devices or security codes. Ensure doors are secured when required and report lost fobs or security concerns immediately. CCTV and after-hours security monitoring are in place.
**Visitors:** Members are responsible for their guests and visitors.
**Internet & Technology:** Internet must not be used for illegal, offensive or inappropriate activities.
**Property:** Members are responsible for their own belongings, equipment and contents. Private offices must be locked when unattended, except where Members elect to leave them open overnight for Roomba cleaning. Members are responsible for arranging their own contents insurance where appropriate.
**Business Address & Signage:** Use of The Hub Sunbury address requires Management approval or an eligible address subscription. All business signage must be arranged through Farren Signs and approved by Hub Management. Signage is at the Member's own expense, with Farren Signs invoicing the Member's business directly.
**Safety:** Follow emergency procedures and report hazards, damage or maintenance issues immediately.
**Smoking & Vaping:** Smoking and vaping are not permitted inside The Hub Sunbury premises or directly out the front of the premises.
**Community:** Be kind. Be professional. Be respectful.
## 20. GOVERNING LAW
This Agreement is governed by the laws of Victoria, Australia.
**By accepting these Terms & Conditions through The Hub's membership or booking system, you confirm that you have read, understood and agree to this Membership & Services Agreement and Member House Rules.**
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